Returns & Refunds
We want you to be completely satisfied with your purchase. Not entirely happy? No problem! Please read our return and refund policy below:
Return Conditions
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging.
- Personalized or custom-made products cannot be returned unless they arrived defective.
How to Return a Product
- Email us within 7 days of receiving your order at contact@zenhuis.com with your order number and the reason for return.
- We will send you instructions and the return address.
- Carefully package the item and return it using a shipping method with tracking.
Refunds
Once we have received and inspected the returned product, the purchase amount will be refunded to your original payment method within 7 business days.
Return shipping costs are at your own expense, unless the product was damaged or delivered incorrectly.
Questions or Concerns?
Feel free to contact us at contact@zenhuis.com. We’re here to help!