Returns & Refunds

We want you to be completely satisfied with your purchase. Is something not as expected? No problem! Read our return and refund policy below:

Returns Policy

• Returns can be made within 7 days after receiving your order.
• Items must be returned unused, undamaged, and in the original packaging.
• Personalized or custom-made products cannot be returned, unless they are delivered defective.

How do you return a product?

1. Send us an email within 7 days of receipt via [contact@zenhuis.com] with your order number and the reason for return.
2. We will send you instructions and the return address.
3. Pack the item carefully and return it via a shipping method with tracking.

Refunds

• As soon as we have received and checked the returned product, the purchase amount will be refunded to your original payment method within 7 working days.
• Return shipping costs are at your own expense, unless the product is damaged or incorrectly delivered.

Problems or questions?

Feel free to contact us via [contact@zenhuis.com]. We are ready to help you!